Refund policy

Every Kept & Loved gift is personalized and made just for you, so we cannot accept returns or exchanges for a change of mind or for details that were approved in the preview. But if anything is wrong with your order, we will make it right.

We reprint or refund when your item arrives damaged, has a printing or manufacturing defect, or does not match the preview you approved (for example, wrong colors or a missing detail).

How to request a reprint or refund: contact us at support@modianluxury.com within 30 days of delivery. Include your order number and a clear photo of the problem. We reply within 1 to 2 business days and send a free replacement or a full refund to your original payment method, whichever you prefer. You do not need to send the item back.

Cancellations: because production starts quickly, please contact us as soon as possible if you need to change or cancel an order. Orders can be changed or canceled only before they enter production. Canceled orders are refunded in full.

Lost packages: if your tracking shows no movement for 10 business days, or your package is marked as delivered but has not arrived, contact us, and we will help, including a free replacement when the package is lost in transit.

Refunds: once approved, refunds are issued to the original payment method. Depending on your bank, the money can take 5 to 10 business days to appear.